FAQ
Got a question about Pupvana? You'll find the answers here!
How long does shipping take?
All Pupvana orders are fulfilled and shipped from our U.S. warehouse.
Please allow 3-5 business days for processing and 2-5 business days for delivery.
You will receive a tracking email as soon as your order ships!
(Pre-Orders items ship as soon as our new inventory arrives (late November 2025)
Are Pupvana products really organic and safe for dogs?
Yes, every Pupvana formula is made with natural, organic and vet-approved ingredients. No parabens, alcohol, or harsh chemicals. They are crafted to be gentle on all breeds, including puppies and sensitive-skin dogs.
What is your return or refund policy?
We stand by our 30-day Happiness Guarantee. If your pup is not loving the product, contact us within 30 days of delivery at admin@pupvanaofficial.com for a replacement or refund.
We will try our best efforts to make it right.
How can I contact Pupvana support?
We're always here for you. Reach out via our Contact Form or email us at info@pupvanaofficial.com. Our team replies within 24 hours. Monday-Sunday.